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Talkdesk Integration

Domenic Nucci avatar
Written by Domenic Nucci
Updated today

This integration will enable Rippit to access and ingest call audio recordings which are stored in Talkdesk. The call recordings will then be playable in Rippit as part of the grading process.

Part 1

Follow the steps outlined in the Talkdesk article Creating a New OAuth Client, noting the following details:

  • Step 1 - Note the exact (lowercase) Account name - this is the account name you use to sign in to Talkdesk

  • Step 3 - Fill in the required fields, starting with any valid OAuth Client name

    • The only required Grant type is Client credentials

  • Step 4 - Rippit requires API access to all 5 of the following Talkdesk scopes:

    • recordings:read

    • users:read

    • contacts:read

    • data-reports:read

    • data-reports:write

  • Step 5 - Note the exact Client ID and Client Secret

Part 2

Enter following information into Rippit:

  • Account name (lowercase)

  • Client ID

  • Client Secret

Troubleshooting

  • If you receive the error message
    ​Your Talkdesk integration is broken: Unauthorized
    please verify that the Account name was entered correctly

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